Your nurse case manager will visit at least once a week, increasing frequency as needed. But please call us if questions or concerns need to be addressed prior to your nurse’s visit, or if you feel that your loved one’s pain or symptoms are not controlled. A nurse is available by phone 24 hours a day, 7 days a week to address any issues or problems that may arise, and your hospice care team members will visit as needed.
Please call us if you have concerns about:
- increased pain
- agitation
- any bleeding
- increased restlessness
- any injury
- trouble breathing
- slurred speech
- a change in mental alertness
- unusual sweating
- nausea or vomiting
- inability to urinate
- constipation or diarrhea
- problems with equipment
- a change in food / fluid intake
- medication questions
Our hospice staff can provide the best comfort for the patient, work more efficiently with the physician, and ease the caregiver’s stress when we are aware of all pain and symptoms.
Office hours: Monday-Friday, 8 am-5 pm
Outside of office hours, our answering service will take your call and notify the on-call nurse. That nurse will return your call within 15 minutes. On the rare occasion that a return call from a nurse is not received within 15 minutes, please call and ask that the nurse be paged again. If at anytime you call 800-767-4965 and do not get an answer or there is a fast busy signal, please call the hospice answering service directly at 316-261-8168. Since hospice is comfort care with the hospice acting as the primary care provider, hospice patients and caregivers are asked to contact hospice before calling 911 or going to the emergency room. If you have any questions, please don’t hesitate to call us.